Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Baltimore Weekend Services! We're seeking enthusiastic professionals to deliver exceptional experiences to our valued customers during weekend shifts. This role offers flexible hours, competitive compensation, and the opportunity to grow within our supportive environment. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today and become part of Baltimore's most trusted service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Process orders, returns, and service requests with precision
- Resolve customer issues efficiently using our CRM system
- Collaborate with cross-functional teams to ensure seamless service
- Maintain detailed records of customer interactions
- Contribute to weekend team performance targets
- Support in-store weekend operations as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently and in team settings
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude and problem-solving mindset
- Baltimore local candidates strongly encouraged