Job Description
Are you looking for a flexible schedule with immediate availability? Apex Support Solutions is currently hiring dedicated Weekend Customer Service Representatives in Jacksonville, NC. Join our high-energy team and enjoy competitive pay, great benefits, and a supportive work environment.
We are looking for individuals who thrive in a fast-paced setting and are ready to make a difference for our customers every weekend. If you are ready to start immediately, we want to hear from you!
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer calls and emails regarding products, orders, and account information with patience and accuracy.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction rates.
- Process Transactions: Accurately process returns, exchanges, and service requests using our CRM software.
- Documentation: Maintain accurate and up-to-date records of customer interactions and transactions in the database.
- Team Collaboration: Work closely with the weekend operations team to ensure seamless service delivery.
- Adherence to Policy: Follow all company policies and procedures to ensure compliance and security.
Qualifications
- Availability: Must be available to work exclusively on weekends (Saturday & Sunday) with consistent hours.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Skills: Basic proficiency with computers, including navigating web browsers and typing.
- Experience: Previous customer service experience is a plus, but we are willing to train the right candidate.
- Reliability: A strong work ethic and the ability to work independently without close supervision.
- Education: High school diploma or GED required.