Job Description
Are you looking for an immediate start with a flexible schedule? Apex Support Solutions is seeking a dedicated Weekend Customer Service Representative to join our dynamic team in Fort Worth, TX. This entry-level position is perfect for individuals seeking a stable role with weekend shifts and growth opportunities.
In this role, you will be the first point of contact for our valued customers, ensuring a seamless experience during high-traffic weekend periods. We offer a competitive salary, comprehensive training, and a supportive work environment.
Why Join Us?
- Immediate Start: Onboard quickly and begin contributing to our team.
- Weekend Shifts: Enjoy a predictable schedule with the weekends off.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately within the weekend timeframe.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the weekday team to ensure continuity of service.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service or retail experience is a plus but not required (we train).
- Basic computer proficiency and typing skills.
- Strong communication skills and a positive attitude.
- Ability to work independently and handle high call volumes.
- Availability to work weekends (Friday, Saturday, and Sunday).