Job Description
Are you looking for a flexible weekend opportunity?
Apex Support Solutions is currently hiring Weekend Customer Service Representatives in Philadelphia, PA. We are looking for motivated individuals who are ready to start immediately. This is a part-time position perfect for students or those seeking additional income.
Why Join Us?
- Immediate Start: Don't wait—get hired this week.
- Flexible Schedule: Focus on your personal life while we handle the work.
- Competitive Pay: Earn $18.50 - $22.00 per hour.
- Growth Opportunities: Path to full-time roles based on performance.
We are committed to providing top-tier support to our clients, and we need a dedicated team member to help us achieve this on the weekends.
Responsibilities
- Manage Inquiries: Respond to customer emails and phone calls professionally and efficiently.
- Problem Resolution: Troubleshoot basic issues and escalate complex cases to the senior team.
- Data Entry: Maintain accurate records of customer interactions and transactions.
- Team Collaboration: Communicate effectively with the weekday support team to ensure continuity.
- Quality Assurance: Adhere to company scripts and quality standards for every interaction.
Qualifications
- Experience: Previous customer service experience is preferred but not required for immediate consideration.
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to work weekends (Saturday & Sunday) consistently.
- Computer Skills: Basic proficiency with Microsoft Office and CRM software.
- Reliability: Punctuality and a strong work ethic are essential.