Job Description
Are you a dedicated professional looking for a stable role with immediate availability? Apex Support Services is expanding our team in San Diego, CA and is seeking reliable individuals for our high-demand Weekend Shift program. We pride ourselves on our inclusive culture and are looking for team members who are eager to contribute to our success. Join us today and start your career with a company that values your time and talent.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat during weekend hours.
- Resolve customer inquiries and complaints efficiently while maintaining a positive demeanor.
- Process orders, returns, and exchanges accurately with a focus on data integrity.
- Document all interactions and updates in the CRM system in real-time.
- Identify opportunities to upsell products or services to enhance customer value.
- Collaborate with the weekday team to ensure seamless service continuity.
Qualifications
- High school diploma or GED required.
- Previous customer service or retail experience is a plus.
- Strong verbal communication skills with the ability to listen actively.
- Must be available to work alternating weekends (Saturday/Sunday) or specific weekend blocks.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work in a fast-paced environment with a focus on accuracy.