Job Description
Are you looking for a rewarding career with flexible weekend hours? Apex Support Solutions is seeking dedicated Customer Service Representatives to join our high-performing team in Orlando, Florida. We offer competitive pay, a supportive work environment, and immediate start opportunities for qualified candidates.
As a Weekend Representative, you will be the face of our brand, ensuring our clients receive exceptional service. Whether you are resolving inquiries, processing orders, or providing technical support, your role is vital to our success.
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely and empathetic manner to ensure high satisfaction scores.
- Process transactions and data entry with strict accuracy and attention to detail.
- Collaborate with the support team to troubleshoot complex issues and improve service protocols.
- Maintain a clean and organized workspace while adhering to company safety and compliance standards.
- Upsell products and services where appropriate to meet departmental revenue goals.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or retail is highly preferred.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team during weekend shifts.
- Proficiency in basic computer applications and CRM software.
- Reliable attendance and punctuality are mandatory.