Job Description
Are you looking for a rewarding career opportunity that fits your lifestyle? KanFlow Solutions is currently seeking a dedicated Weekend Customer Service Representative in Wichita, KS. We pride ourselves on our commitment to employee growth and providing a flexible work environment.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. If you thrive in a fast-paced environment and want to work weekends without compromising your personal schedule, we want to hear from you.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat with a focus on high-quality service.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Identify and escalate complex issues to the support team while providing immediate solutions when possible.
- Maintain up-to-date knowledge of company products, policies, and promotions to assist customers effectively.
- Collaborate with the sales and logistics teams to ensure a seamless customer experience.
- Adhere to all company performance metrics, including call handling time and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Strong computer literacy, including proficiency in Microsoft Office Suite and data entry.
- Must be available to work Fridays, Saturdays, and Sundays on a rotating schedule.
- Excellent verbal communication skills and the ability to remain calm under pressure.
- Reliable transportation is required.