Job Description
Are you looking for a rewarding opportunity that fits your weekend lifestyle?
We are currently seeking a Weekend Customer Service Representative to join our growing team in Kansas City, MO. In this role, you will be the face of our brand, providing exceptional support to our customers during high-traffic weekend periods.
At KC Support Solutions, we value work-life balance. If you thrive in a fast-paced environment and want to make a real impact on our customers' experience, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process returns, exchanges, and orders accurately within the weekend shift timeframe.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Adhere to all company policies and safety guidelines during shifts.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required; weekend availability is a must.
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a high-volume environment.
- Reliable transportation to and from the Kansas City location.
- Basic computer proficiency and familiarity with CRM software.