Job Description
Are you looking for a rewarding career with flexible weekend hours? We are seeking a dedicated Weekend Customer Service Representative to join our growing team in Los Angeles, California. As a full-time employee, you will enjoy competitive pay, comprehensive benefits, and a supportive work environment that prioritizes work-life balance.
We are looking for a proactive problem-solver who thrives in a fast-paced setting and is available to work weekends (Saturday & Sunday).
Responsibilities
- Handle Customer Inquiries: Respond to customer questions via phone, email, and live chat with a focus on resolution and satisfaction.
- Issue Resolution: Troubleshoot and resolve product or service issues efficiently during weekend shifts.
- Data Entry: Accurately log customer interactions and transactions into our CRM system.
- Process Management: Process returns, exchanges, and orders ensuring compliance with company policies.
- Team Collaboration: Communicate with the weekday support team to ensure continuity of service.
- Feedback Collection: Gather customer feedback to help improve our service quality and products.
Qualifications
- Availability: Must be available to work weekends (Saturday & Sunday) on a consistent schedule.
- Experience: 1+ years of customer service experience is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficient in Microsoft Office Suite and ability to learn new software quickly.
- Education: High school diploma or GED required.
- Work Ethic: Ability to remain calm under pressure and handle difficult situations with empathy.