Job Description
We are seeking a highly motivated and empathetic Customer Service Representative to join our elite weekend operations team in the heart of Seattle. This is a fantastic opportunity for individuals looking for a stable, rewarding role with a focus on work-life balance. Our company is a leader in the logistics and supply chain industry, committed to excellence and customer satisfaction.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with precision and care. We offer a dynamic work environment, competitive benefits, and the chance to be part of a team that truly values its employees.
Responsibilities
- Manage high-volume incoming calls and emails during weekend shifts to resolve customer issues efficiently.
- Process customer orders, returns, and exchanges with a focus on accuracy and speed.
- Update customer records in the CRM system to reflect current interactions and status updates.
- Collaborate with the support team to escalate complex issues and ensure timely resolution.
- Maintain a professional and positive demeanor while adhering to company policies and service standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience, preferably in a call center or retail environment.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Must be available to work weekends only (Saturday and Sunday) on a rotating schedule.
- Proficiency with Microsoft Office Suite and basic computer navigation.