Job Description
Are you a dedicated professional looking for a role that fits your lifestyle? IndyTech Solutions is currently seeking high-energy Weekend Customer Service Representatives to join our growing team in Indianapolis, IN.
We pride ourselves on delivering world-class support to our clients, and we need individuals who are passionate about problem-solving and exceptional service. This is an excellent opportunity to work in a modern, collaborative environment with competitive pay and flexible scheduling.
Why Join Us?
- Competitive hourly rate of $18.50 - $22.50
- Weekend-only schedule (Saturday & Sunday)
- Comprehensive benefits package for eligible employees
- Professional growth and advancement opportunities
If you are ready to take the next step in your career, apply today!
Responsibilities
- Resolve incoming customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Assist clients with technical troubleshooting and account management issues.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with the support team to identify trends and improve service protocols.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or support experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) consistently.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Reliable internet connection and a quiet workspace.