Job Description
Join our dynamic team as a Weekend Customer Service Lead at Urban Retail Solutions! We're urgently hiring enthusiastic professionals to deliver exceptional service during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while serving our vibrant Los Angeles community.
Why You'll Love This Role:
- Weekend-only schedule (Sat-Sun) with no weekday commitments
- Premium weekend differential pay
- Comprehensive training provided
- Collaborative team environment
- Opportunities for permanent conversion
Responsibilities
- Lead customer service operations during weekend peak hours
- Resolve complex customer inquiries with empathy and efficiency
- Train and mentor weekend staff on service protocols
- Manage inventory and POS systems during shifts
- Implement loss prevention procedures
- Coordinate with weekday management for seamless operations
- Document customer feedback and service metrics
Qualifications
- 2+ years customer service or retail experience
- Strong leadership and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficiency with POS systems and inventory software
- Flexible availability for weekend shifts (8 AM - 10 PM)
- High school diploma or equivalent required
- Bilingual English/Spanish preferred
- Valid California driver's license (if travel required)