Job Description
Join our dynamic Mesa team immediately! We're urgently seeking Weekend Customer Service Leads to deliver exceptional experiences during peak Saturday/Sunday shifts. This is a high-impact role requiring weekend availability and strong leadership skills. Enjoy competitive pay, flexible scheduling, and rapid onboarding. Perfect for professionals seeking supplemental income or career advancement in retail management. Apply today to start this weekend!
Responsibilities
- Manage 5-7 customer service associates during weekend shifts
- Resolve complex customer escalations with empathy and efficiency
- Execute inventory counts and store operations procedures
- Train new hires on POS systems and brand standards
- Analyze weekend sales data to optimize staffing
- Ensure compliance with safety and security protocols
- Coordinate with weekday managers for seamless transitions
Qualifications
- Minimum 2 years customer service leadership experience
- Proven weekend shift availability (required)
- Advanced conflict resolution and de-escalation skills
- Proficiency with retail POS systems (Square, Shopify POS)
- Valid Arizona driver's license (for store deliveries)
- Ability to lift 25 lbs frequently
- Flexible scheduling during peak holiday periods
- Bilingual (English/Spanish) preferred