Job Description
Are you looking for a flexible weekend job in Minneapolis? Prime Logistics Partners is seeking a dedicated Customer Service Associate to join our growing team immediately. If you thrive in a fast-paced environment and want to make an impact without the stress of a traditional 9-to-5 schedule, this is the perfect opportunity for you.
We pride ourselves on delivering exceptional service, and we are looking for individuals who share our passion for excellence. As a Weekend Associate, you will play a crucial role in maintaining our high standards while enjoying a supportive work-life balance.
Benefits Include:
- Competitive hourly pay ($18 - $22/hr)
- Health, dental, and vision insurance available for full-time hours
- Paid time off accrual
- Employee discounts and referral bonuses
- Modern office environment in the heart of Minneapolis
Ready to start your career with us? Apply today and take the first step towards a rewarding weekend schedule!
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and live chat.
- Resolve complex issues and complaints with patience, empathy, and a focus on customer retention.
- Process returns, exchanges, and refunds accurately and efficiently using our CRM system.
- Collaborate with warehouse and inventory departments to ensure seamless order fulfillment.
- Monitor service queues and maintain Key Performance Indicators (KPIs) for satisfaction and response times.
- Assist in training new staff members during onboarding periods.
Qualifications
- Must be available to work Saturdays and Sundays on a rotating schedule.
- Previous experience in customer service, retail, or logistics is preferred but not required.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel) and CRM software (Salesforce experience is a plus).
- High school diploma or GED equivalent required.
- Ability to lift up to 25 lbs and stand for extended periods as needed.