Job Description
Are you looking for a rewarding opportunity that fits your weekend schedule? Austin Connect Solutions is seeking a motivated Entry-Level Customer Service Representative to join our dynamic team in Austin, TX. In this role, you will be the face of our brand, ensuring our customers receive top-notch service while enjoying a balanced work-life rhythm.
We pride ourselves on a modern work environment where entry-level talent is nurtured into future leaders. If you have a positive attitude and a passion for helping others, we want to hear from you.
Responsibilities
- Engage with customers via phone, email, and chat to resolve inquiries and provide solutions.
- Process orders and returns efficiently with high accuracy and speed.
- Maintain a clean and organized workspace to ensure safety and operational efficiency.
- Collaborate with team members to meet daily performance targets and KPIs.
- Identify customer needs and recommend appropriate products or services.
- Document interactions accurately in the CRM system.
- Assist in training new team members on weekend protocols.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not required; we provide full training.
- Must be available to work weekends (Saturday & Sunday).
- Strong verbal and written communication skills.
- Reliable transportation to get to our Austin location.
- Basic computer proficiency and typing skills.