Job Description
Join Harborview Hospitality Group as a Weekend Customer Service Associate and kickstart your career in premium hospitality! We're seeking energetic entry-level professionals to deliver exceptional guest experiences during weekend shifts at our iconic Boston waterfront location. Enjoy flexible Saturday/Sunday schedules while gaining hands-on experience in guest relations, operations, and team collaboration. Our inclusive culture offers growth opportunities and competitive benefits for weekend warriors. Apply today to become part of Boston's premier hospitality team!
Responsibilities
- Deliver outstanding guest service across all touchpoints including check-in, inquiries, and special requests
- Manage weekend front desk operations including check-ins, check-outs, and payment processing
- Coordinate with housekeeping and maintenance teams for seamless guest experiences
- Utilize property management systems to update reservations and guest preferences
- Assist with weekend events and VIP guest handling as needed
- Maintain pristine common areas and ensure brand standards are met
- Resolve guest inquiries and concerns with professionalism and efficiency
Qualifications
- High school diploma or equivalent; hospitality or customer service experience preferred
- Strong communication and interpersonal skills with a positive attitude
- Ability to work independently and collaboratively in a fast-paced environment
- Basic proficiency with technology and property management systems
- Flexibility to work weekends (Saturdays and Sundays) with potential holiday availability
- Attention to detail and commitment to exceptional service standards
- Valid Massachusetts driver's license may be required for errands
- No prior experience necessary - comprehensive training provided