Job Description
Join Urban Oasis Hospitality's dynamic team as a Weekend Customer Experience Specialist! We're seeking energetic individuals to deliver exceptional service during our peak weekend operations at our Fort Worth location. This flexible role is perfect for students, gig workers, or anyone seeking weekend hours with a competitive hourly wage. Enjoy a vibrant work environment while mastering premium hospitality techniques and building valuable customer relationships.
Responsibilities
- Deliver personalized guest experiences during weekend shifts (Fri-Sun)
- Manage check-in/out processes and reservation systems efficiently
- Resolve guest inquiries with prompt, solution-oriented approaches
- Collaborate with cross-functional teams to maintain operational excellence
- Execute weekend inventory and facility maintenance protocols
- Uphold brand standards through consistent service delivery
- Document guest feedback and implement improvement opportunities
Qualifications
- Minimum 1 year customer service or hospitality experience
- Flexible availability for weekend shifts (Fri-Sun, 8am-10pm)
- Proficient in reservation management software (e.g., Opera, Guesty)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license and reliable transportation
- Basic POS system knowledge preferred
- Positive attitude with strong problem-solving aptitude