Job Description
We are urgently hiring for immediate weekend shifts in Denver, CO! If you are looking for a rewarding part-time job that fits perfectly around your Saturday and Sunday schedule, look no further.
Apex Support Services is expanding our team and needs dedicated professionals to handle high-volume customer inquiries. This role offers competitive pay, a supportive team environment, and the flexibility you need.
Responsibilities
- Manage inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Accurately document customer interactions and issue resolutions in our CRM system.
- Assist customers with product information, troubleshooting, and billing questions.
- Collaborate with the weekday team to ensure seamless service continuity.
- Uphold company policies, service level agreements (SLAs), and quality standards.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Must be available to work Saturdays and Sundays consistently.
- Basic proficiency with computers and typing (30+ WPM).
- Ability to remain calm and professional under pressure.