Job Description
Are you looking for a Weekend or Night Shift opportunity that offers flexibility and an immediate start? Nexus Operations Group is hiring dedicated Customer Support Specialists to join our US-based team in San Francisco.
We are seeking individuals who thrive in quiet environments and excel at solving complex issues for our clients. If you have a passion for helping others and want to work outside traditional business hours, this is the perfect role for you. We offer a competitive salary, comprehensive benefits, and a culture that respects your work-life balance.
Responsibilities
- Handle high-volume customer inquiries via chat, email, and phone during night and weekend shifts.
- Resolve technical and billing issues efficiently while maintaining a high customer satisfaction score (CSAT).
- Document all interactions accurately and comprehensively in our CRM system (Zendesk/Salesforce).
- Collaborate with the day-shift team to ensure seamless service continuity and issue resolution.
- Identify trends in customer feedback and suggest process improvements to enhance the user experience.
Qualifications
- Must be available for an immediate start and comfortable working rotating weekend and night shifts.
- Native or professional proficiency in English (US accent preferred).
- Strong problem-solving skills and a patient, empathetic demeanor when handling escalated cases.
- Basic computer skills and familiarity with CRM software or ticketing systems.
- High-speed internet connection and a dedicated, quiet home workspace.