Job Description
Are you a night owl looking for a rewarding career with flexible hours? Apex Solutions Group is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in Los Angeles. We value our employees and offer a competitive benefits package, including shift differentials, health insurance, and paid time off.
In this role, you will be the first point of contact for our clients during our peak operational hours. You will provide exceptional service, troubleshoot technical issues, and ensure our customers have a seamless experience, even when the sun goes down.
Why Join Us?
- Flexible Scheduling: Enjoy the freedom of working flexible weekends and night shifts.
- Competitive Pay: Earn a starting rate of $22/hr with opportunities for rapid advancement.
- Modern Environment: Work in a state-of-the-art facility in the heart of Los Angeles.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Resolve complex technical issues and escalations while maintaining a high customer satisfaction score.
- Document all interactions accurately in the CRM system for future reference and reporting.
- Collaborate with the day-shift team to ensure seamless handovers and continuous support coverage.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- Minimum of 1-2 years of experience in customer service or technical support.
- Must be available to work nights, weekends, and holidays as required.
- Strong written and verbal communication skills with a calm, empathetic demeanor.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to troubleshoot basic technical problems and guide customers through solutions.