Job Description
Are you looking for a rewarding career that fits your lifestyle? Capital Tech Solutions is seeking a dedicated Night Shift Customer Service Representative to join our dynamic team in Washington, DC.
We are looking for individuals who thrive in a fast-paced environment and are available to work nights and weekends. This role offers the perfect blend of professional growth and flexibility, allowing you to enjoy your days off while earning a competitive salary.
Why Join Us?
- Flexible Scheduling: Focus on your personal life with our rotating night shift and weekend availability.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Modern Environment: Work in a state-of-the-art facility in the heart of DC.
If you are a problem-solver with a passion for helping others, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately in the internal database.
- Collaborate with the day-shift operations team to ensure seamless service transitions.
- Maintain a high level of product knowledge to assist customers effectively.
- Document all interactions and updates in the CRM system.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work Nights (10:00 PM - 6:00 AM) and Weekends (Friday through Sunday).
- Strong computer skills and proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.