Job Description
Are you looking for a rewarding career with a company that values your dedication and work-life balance? Apex Logistics Solutions is currently seeking a highly motivated Night Shift Customer Service Representative to join our growing team in Columbus, Georgia. We offer competitive pay, comprehensive benefits, and a dynamic work environment for those who thrive in the evening hours.
In this pivotal role, you will be the face of our company, ensuring our clients receive top-tier support during our operational hours. If you are a problem-solver with excellent communication skills and are available for night and weekend shifts, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Shift Flexibility: Dedicated night shift schedules with no weekend work required.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear pathways for advancement within the logistics and customer service sectors.
Responsibilities
- Manage a high volume of inbound and outbound customer calls, emails, and chats during night shifts.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a calm and professional demeanor.
- Process orders, returns, and exchanges accurately using the internal CRM system.
- Document all customer interactions and transactions in the company database.
- Collaborate with the warehouse and shipping teams to resolve logistical issues.
- Adhere to all company policies, safety protocols, and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, call center, or retail preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM) and weekends as needed.
- Strong computer proficiency with MS Office Suite and CRM software.
- Excellent verbal and written communication skills with a focus on empathy and active listening.
- Ability to work independently and make sound decisions under pressure.