Job Description
Are you a self-starter who thrives in the quiet hours? Join the Apex Logistics Solutions team as our next Night Shift Customer Experience Specialist. We are looking for a dedicated professional to maintain our high standards of service while the rest of the city sleeps. This is an excellent opportunity to join a rapidly growing company with a premium work culture, offering competitive pay and flexible scheduling.
In this role, you will be the voice of our brand during the critical off-hours window. You will handle high-volume inquiries, resolve complex logistics issues, and ensure our clients receive the same premium experience regardless of the time of day. If you are looking for a stable position with a clear path for advancement in a major metropolitan hub, apply today.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer calls and emails during the night shift with a focus on speed and accuracy.
- Resolve Complex Issues: Diagnose and troubleshoot shipping and logistics problems, escalating only when absolutely necessary.
- Maintain Accurate Records: Log all interactions and resolutions into the CRM system to ensure data integrity and follow-up.
- Collaborate with Day Teams: Communicate critical issues to the morning shift team to ensure seamless service continuity.
- Adhere to Safety Protocols: Maintain a safe working environment and follow all company safety guidelines.
Qualifications
- Experience: Minimum of 1 year of experience in customer support, call center, or logistics operations.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Literacy: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem Solving: Ability to think critically and resolve issues independently.