Job Description
Are you seeking a rewarding Full-Time Weekend Career in the heart of New York City? Apex Global Solutions is looking for driven individuals to join our dynamic team. We pride ourselves on flexibility, growth, and a culture that values your time.
In this role, you will be the face of our brand on weekends, ensuring our clients receive world-class support. We offer a competitive salary, comprehensive benefits, and a supportive environment where you can thrive.
Responsibilities
- Provide exceptional customer service and support via phone, email, and live chat.
- Resolve complex customer inquiries efficiently while maintaining a positive demeanor.
- Manage and update customer records in our CRM database with high accuracy.
- Collaborate with cross-functional teams to resolve escalated issues.
- Identify opportunities to upsell products and services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Must be available to work full-time weekends (Saturday and Sunday).
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and handle multiple priorities.