Job Description
Join FlexWork Solutions as a Full-Time Weekend Customer Specialist and enjoy the perfect work-life balance! We're seeking dynamic professionals to deliver exceptional customer service during weekends while maintaining a weekday schedule. This is your opportunity to thrive in a fast-paced environment with competitive compensation, comprehensive benefits, and career advancement opportunities. Work from our state-of-the-art Los Angeles headquarters and be part of a team that values flexibility and excellence.
Responsibilities
- Handle customer inquiries and resolve issues with empathy and efficiency
- Process orders, returns, and transactions using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Meet key performance metrics including satisfaction and resolution rates
- Participate in weekend training sessions and process improvements
Qualifications
- Minimum 2 years of customer service experience
- Strong written and verbal communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently and in team settings
- Flexibility to work weekends with weekday availability
- Associate degree or equivalent experience required
- Proven problem-solving and conflict resolution abilities