Job Description
Join our dynamic team at Oakland Community Services and make an immediate impact! We're seeking passionate individuals for our full-time weekend customer service roles, offering competitive pay and rapid onboarding. This position is perfect for dedicated professionals who thrive in fast-paced environments and want to serve Oakland's vibrant community.
Enjoy weekends off during the week and work Saturdays/Sundays with a rotating schedule. We provide comprehensive training and a supportive workplace culture focused on growth and community impact. Immediate start available for qualified candidates.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage client inquiries and resolve issues efficiently using CRM systems
- Process transactions and maintain accurate documentation
- Collaborate with cross-functional teams to ensure seamless operations
- Support community outreach initiatives on weekends
- Adhere to company policies and regulatory compliance standards
- Train and mentor new team members during weekend shifts
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 2+ years customer service or retail experience
- Strong conflict resolution and interpersonal skills
- Proficiency with Microsoft Office and customer service software
- Ability to work independently in a weekend-focused schedule
- Valid California driver's license (for occasional off-site duties)
- Flexible availability including Saturdays and Sundays
- Background check and drug test required for immediate start