Job Description
Join our dynamic team as a Full-Time Weekend Customer Service Lead and transform your weekends into rewarding career opportunities! We're seeking energetic professionals to deliver exceptional service during peak weekend hours while building long-term career growth in Austin's thriving service industry. Enjoy competitive pay, flexible scheduling, and the chance to earn consistent extra cash while developing leadership skills. Perfect for career-driven individuals seeking stability with weekend-focused hours.
Responsibilities
- Manage weekend customer service operations with a focus on satisfaction and efficiency
- Train and mentor part-time staff on service protocols and brand standards
- Resolve customer inquiries and escalations with professionalism and empathy
- Monitor inventory and operational readiness for weekend rushes
- Generate performance reports and implement improvement strategies
- Collaborate with weekday managers for seamless service continuity
- Uphold safety and compliance standards during all shifts
Qualifications
- Minimum 2 years customer service or retail leadership experience
- Availability for all weekend shifts (Saturday/Sunday 8AM-8PM)
- Strong conflict resolution and multitasking abilities
- Proficiency in POS systems and inventory management software
- Excellent verbal communication and team leadership skills
- Ability to work independently and make quick decisions
- High school diploma or equivalent; college degree preferred
- Texas residency and reliable transportation required