Job Description
Join Austin Tech Solutions as an Entry-Level Weekend Customer Support Specialist! Perfect for students and career changers seeking flexible weekend schedules. Enjoy competitive pay, comprehensive training, and a dynamic work environment. No experience required – we're looking for motivated individuals with strong communication skills. Help us deliver exceptional service while growing your career in Austin's thriving tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues using internal knowledge base and tools
- Document interactions accurately in CRM system
- Collaborate with weekday teams for seamless customer handoffs
- Meet weekly performance metrics for response times and resolution rates
- Participate in ongoing weekend-specific training sessions
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Comfortable working independently with minimal supervision
- Basic computer literacy and internet proficiency
- Ability to adapt to changing priorities in fast-paced environment
- Weekend availability (Saturday/Sunday) is mandatory
- Positive attitude and problem-solving mindset