Job Description
Join our dynamic team as an Entry-Level Weekend Customer Service Specialist! We're seeking motivated individuals to deliver exceptional service during weekend shifts at our Detroit headquarters. This role is perfect for students, career changers, or anyone seeking weekend flexibility. Enjoy competitive pay, comprehensive training, and opportunities for growth within our community-focused organization.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate records using our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Support weekend operations including inventory checks and facility maintenance
- Contribute to continuous improvement initiatives for service quality
- Uphold company standards for safety and compliance during all interactions
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with clear, friendly phone manner
- Basic computer proficiency with ability to learn new systems quickly
- Availability to work weekends (Saturday/Sunday) and some holidays
- Positive attitude and problem-solving mindset
- Ability to stand/walk for extended periods during shifts
- No prior experience required – training provided!