Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Southwest Solutions Group! We're seeking motivated individuals to provide exceptional service during weekend night shifts in Albuquerque. This role offers a stepping stone into the tech industry with flexible scheduling and growth opportunities. As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and contribute to our 24/7 service excellence. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your development.
Responsibilities
- Deliver responsive customer support via phone, email, and chat during weekend night shifts
- Troubleshoot technical issues and provide clear solutions to client concerns
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Adhere to service level agreements and performance metrics
- Contribute to process improvements for nighttime operations
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong communication skills with empathy and patience
- Ability to work independently during overnight shifts (Sat-Sun 10PM-6AM)
- Problem-solving mindset with attention to detail
- Flexibility to adapt to changing priorities and technologies
- No prior experience required - comprehensive training provided