Job Description
Are you ready to kickstart your career with a team that values your potential? Jacksonville Logistics Solutions is looking for enthusiastic, entry-level individuals to join our dynamic customer service team. We pride ourselves on providing exceptional support to our clients while offering a stable, rewarding work-life balance.
Our Weekend Shift positions are designed for those who want to earn a competitive wage without sacrificing their weekdays. You will work in a fast-paced, innovative environment where your contribution matters. If you are a reliable self-starter with great communication skills, we want to meet you.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- No Weekday Grind: Enjoy your Saturday and Sunday off while earning full-time hours.
- Career Growth: We invest in our employees' professional development.
- Modern Environment: Work in a state-of-the-art facility in the heart of Jacksonville.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound customer calls, emails, and live chat requests with a professional and empathetic tone.
- Problem Solving: Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction and retention.
- Data Entry: Accurately input and update customer information into our CRM systems and databases.
- Team Collaboration: Work closely with the sales and operations teams to ensure seamless service delivery and inventory accuracy.
- Process Improvement: Identify areas where our service process can be streamlined and suggest constructive improvements.
- Reporting: Maintain daily logs and provide accurate feedback on customer trends.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: No prior experience necessary; we provide full training.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and Microsoft Office Suite.
- Reliability: Must be punctual, dependable, and able to work a consistent weekend schedule.
- Attitude: A positive, customer-first attitude and a willingness to learn.