Job Description
About the Company: Apex Logistics Solutions is a rapidly growing leader in supply chain management. We pride ourselves on operational excellence and exceptional customer service. We are currently seeking a dynamic Customer Support Specialist to join our full-time team, with a focus on supporting our weekend operations.
Why Join Us?
- Immediate Start: We are looking to fill this role ASAP.
- Competitive Pay: Salary commensurate with experience.
- Benefits: Comprehensive health, dental, and vision insurance.
- Work Environment: Modern office with a collaborative team culture.
The Role: As a Customer Support Specialist, you will be the voice of Apex Logistics. You will handle inquiries, resolve complaints, and ensure our clients receive the highest level of service, even during high-volume weekend periods.
Responsibilities
- Manage a high volume of customer inquiries via phone, email, and live chat, with a focus on weekend shifts.
- Resolve complex logistical issues and provide accurate shipping status updates.
- Collaborate with warehouse and dispatch teams to address delivery delays or errors.
- Maintain accurate records of customer interactions in our CRM system.
- Proactively reach out to at-risk customers to ensure retention and satisfaction.
- Adhere to company policies and safety protocols at all times.
- Train and mentor junior support staff on weekend shifts.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 2 years of experience in customer service or logistics support.
- Strong written and verbal communication skills.
- Ability to work weekends (Friday-Sunday) and holidays as required.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to remain calm and professional under pressure during peak weekend periods.