Job Description
Join a Top-Tier Team in the Heart of Washington, DC!
We are seeking a dedicated Customer Service Representative to join our vibrant team. If you thrive in a fast-paced environment and excel at providing exceptional support, we want to hear from you. This is a fantastic opportunity to secure a stable role with competitive pay and a supportive culture.
Why Choose Us?
- Competitive hourly wage ($22 - $28/hr).
- Weekend schedule (Saturday & Sunday) - Perfect for work-life balance.
- Comprehensive training and growth opportunities.
- Modern office environment in the Penn Quarter.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Resolve complex customer issues and complaints efficiently while maintaining a positive demeanor.
- Process customer orders, returns, and exchanges accurately using Salesforce CRM.
- Document all customer interactions and maintain up-to-date records in the internal database.
- Collaborate with the sales and logistics teams to ensure seamless customer experiences.
- Identify trends in customer feedback and relay suggestions to management.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills with a professional tone.
- Ability to work weekends (Saturday and Sunday) from 10:00 AM to 6:00 PM.
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience highly valued).
- Must be detail-oriented and capable of multitasking in a dynamic setting.